To return a product, please follow the procedure provided in the return policy.
You have a period of 30 calendar days from the date of receipt of the product to exercise your right of return or withdrawal. We clarify these concepts:
A.Return: in case of tare or defect.
B.Withdrawal: by customer's decision
To manage the shipments of products quickly and easily to Castañer, you have at your disposal the collection system of CorreosExpress in the case of domestic shipments (Spain). For shipments from countries outside Spain, a label is available to manage the return with DHLExpress. You will find detailed information by clicking HERE.
Lefunds are free of charge
Castañer will accept returns if the product is in perfect condition and has not been used. For its return you must use the original box or packaging or similar and that it has not been damaged.
To make a return, please fill out the form that you will find inside your order and send it to Castañer together with the product to be returned, with its box and its internal packaging or similar. We cannot accept returns without documentation.
Upon return, we will always refund the amount paid on the day the purchase was made, in the same payment method used. Once we receive the item to be returned, we will proceed to its validation and reimbursement within 7 working days. The deadline for the economic refund to be effective will depend on the destination bank. We recommend that you contact your bank for more information.
We do not make exchanges as such, so you will have to make the return and place another order with the new product. The rates of the items may vary in periods of sales or promotions. If you want to make an exchange, the amount payable for the new purchase will be the rate in effect on the day of the new order.
For any questions regarding the returns procedure, you can contact us at the following email address:
OPTIONS TO RETURN YOUR PRODUCT
1. Returns of national orders (Spain)
1.1 If your address is in the Iberian Peninsula:
Access the link: devoluciones.castaner.com and request a pick up.
1.If your address is on the Balearic Islands
Access the link returns-islas-baleares.castaner.com and request a pick up.
1.3. At the post office
Go to a post office and show the code you will receive together with the return instructions inside your order.
1.4. In Castañer stores
Present the items you want to return along with the purchase confirmation of the order. You can take it printed or show it on your mobile device.
You can return your order at the following Castañer stores:PALMA DE MALLORCA
C/ UNIÓ, 8 - 07001 - PALMA DE MALLORCA (SPAIN)
C/ CLAUDIO COELLO, 51 - 28001 - MADRID (SPAIN)
C/ VALÈNCIA 268 - 08007 - BARCELONA (SPAIN)
C/ FRANCESC DE BLANCES, 7 - 17211 - LLAFRANC (SPAIN)
PLAZA FREDERIC RAHOLA, 3 - 17488 - CADAQUÉS (SPAIN)
C/ RIOJA, 13 - 41001 - SEVILLA (SPAIN)
2. Returns of international orders (European Union)
2.1 From your home address:
You will receive a return label inside the order packaging. Please locate the waybill number that you will find on the return label provided.
Access the dhl link mydhl.express.dhl and select "schedule a pickup".
DHLExpress Service Point
Please attach the return label to the packaging you are returning and take it to a dhl express service point. You can find the nearest one at the following link: locator.dhl.com