This website belongs to Distribuciones Calzado Banyoles, S.L., hereinafter Castañer, a business entity incorporated under the Spanish Constitution, with registered office at C / Menuts, 28 17820 Banyoles (Girona), registered in the Commercial Register of Girona, volume 1269, folio 173, page 21554, entry 2, with CIF B50667823.
Castañer also offers you the following e-mail address, where you can send your requests, questions or complaints:
The general terms and conditions apply only to purchases of products made through the website and, consequently, do not apply in the case of purchases of products from third parties or in physical stores.
The purchase of products offered through the website implies acceptance of the terms and conditions of the general conditions of contracting so, before accepting them, read carefully its content. If you do not accept the general conditions of contract, the purchase of products will not be carried out, therefore, will not imply any obligation or liability on the part of Castañer.
MODIFICATION OF CONDITIONS
Castañer reserves the right to modify the content and/or scope of the general contracting conditions at any time, in which case, you will be duly notified.
PROTECTION OF PERSONAL DATA
Castañer is responsible for the processing of your data, and will treat them in accordance with the following:
- Manage the sale of products purchased through the website.
- Sending of informative communications about Castañer, possible offers and new products of the brand by email, SMS or telephone.
The legal basis for data processing is your consent.
In the web forms it will be necessary to fill in the fields marked as "required". If you do not provide all the required personal data, we may not be able to carry out your purchase or send you informative communications. We need you to provide us with your current and correct personal data so that the information is updated and error-free.
We will keep your personal data for the legal period provided by the regulations in force (especially in tax and accounting matters).
We will communicate your data to financial institutions, payment platforms and courier companies provided in the purchase procedure for the management of payment and delivery of products and, where appropriate, to public administrations in accordance with current regulations.
You can exercise your rights of access, rectification, deletion, limitation, portability and opposition to the processing of your data by sending an email to firstname.lastname@example.org. If you do not receive a satisfactory response or would like more information about any of your rights, you can go to the Spanish data protection agency at the following link www.aepd.es .
We have implemented technical and organizational security measures to ensure the security of your personal data and to avoid its alteration, loss, processing and unauthorized access.
INTELLECTUAL PROPERTY AND COPYRIGHT.
All intellectual property rights, designs, databases, underlying software, including source codes, as well as the various elements that make up the website: text, graphics, photographs, videos, sound recordings, color combinations, the "contents", its structure, selection and order, are owned by Castañer or, where appropriate, its licensors.
The distinctive signs included in the website are owned by Castañer or its licensors. Also, the domain name www.castaner.com in which the website is hosted is owned by Castañer.
It is expressly forbidden to the user the reproduction, transformation, distribution, public communication, making available, extraction and/or any other form of diffusion not expressly authorized of the web, its contents and/or the distinctive signs and domain names owned by Castañer.
The unauthorized use of the contents, as well as the damages caused to the intellectual and industrial property rights of Castañer, may give rise to the exercise of the actions that legally correspond to it and to the responsibilities derived from the same.
LIMITATION OF LIABILITIES
Both access to the website and the use that may be made of any information contained therein, are made under the sole responsibility of the user.
Castañer will not be liable, under any circumstances, in any of the following cases:
- For any damages and/or losses that may arise, directly or indirectly, from the access or use of the information contained in the website and, especially, of that information relating to third parties other than Castañer, including, but not limited to, those caused by the introduction of viruses and/or computer attacks.
- For any damages and/or damages that may be suffered by users due to an inadequate use of the web site, nor for the falls, interruptions, absence and/or defect in the communications.
- For any damage and/or harm to the user's software or hardware resulting from access to the website.
- For any infringement of the website, or any of its elements, committed by an entity other than Castañer.
- For any infringement arising from a use of the website that does not comply with the terms and conditions permitted under the general conditions of access and use and any others that may be applicable.
- For any incident, suspension, interruption or fall of the Internet that prevents the availability and/or continuity of access to the same.
The user will be liable for damages of any kind that Castañer may suffer as a result of a breach of any of the obligations to which it is subject under the general conditions of access and use or applicable law in connection with the use of the web.
COMPLAINTS AND CLAIMS
If you want to send us your comments about our website, doubts, complaints or any other question, you can do it by letter to Castañer, C/Menuts 28, 17820 Banyoles, Girona, by e-mail to customercare@castañer.com, or through the contact section of the Web.
In addition, we have official Complaint Forms at your disposal, which can be submitted to the postal address and e-mail address above or at any of our physical stores. You can request them here: Download official complaint forms.
The Customer Service Department will attend and respond to your claim as soon as possible and in any case, within a maximum period of one month. In the event that your request is not satisfactorily resolved, you can go to the ordinary jurisdiction or process your claim through the website http://ec.europa.eu/odr, which will provide free of charge a single point of access for out-of-court resolution.